FAQ
Frequently asked
questions
Can’t find what you’re looking for? Just ask us.
Pharmaceutical import service
Which products do you handle?
We don’t list product names or prices on this website. Registered medical institutions can find product information in the ordering system. If you’re looking for something that isn’t listed, just ask.
What is the minimum order?
You can order from a single unit. Shipping costs depend on the quantity ordered.
What do I need for my first order?
Just an image of the doctor’s medical license, which you upload when you register the doctor. You agree to entrust the import procedures to us on the agreement screen. Both are needed only the first time.
How do you ensure quality?
We source products through authorized channels and ship them quickly, keeping temperature and humidity at the right levels.
How does import confirmation (yakkan) work?
The ordering system prepares the import confirmation documents from your order, and we handle the procedure on your behalf. You authorize us once when you sign the agreement, so there’s nothing to do for each order.
Payment
How do I pay?
The system creates one invoice per order. You can view it under “お支払い” (Payments) in the ordering system; please pay by bank transfer to the account shown on it.
When will my order ship?
We start preparing orders once payment is confirmed. Once they ship, you can see the tracking number on the order screen.
Ordering system
How do I access the ordering system?
Use “Log in” at the top right of this site. If you’re new, please send a membership application. Once approved, we’ll guide you through the agreement and doctor registration. The ordering system is in Japanese.
Can I track my order?
Yes. You can check payment confirmation, shipping, issuance of the import confirmation and delivery on screen at any time.
Where can I get help?
In the ordering system, AI answers questions about orders, payment and import confirmation on the spot. You can also be connected straight to our staff.
Can you compare quotes from other suppliers?
Yes. In the AI inquiry, choose “相見積もり” (quote comparison) and send a quote you received elsewhere (PDF or photo). The AI compares the total cost, including shipping, fees and consumption tax, and our staff check the quote and our notes before sending them to you.
Other inquiries
Can I ask about services other than imports?
Yes. We also handle patient acquisition, clinic operations, management and succession. Feel free to reach us via the contact form.
Which regions do you serve?
We serve medical institutions throughout Japan.